FAQs and Troubleshooting

The most commonly asked questions across BuzzSumo.

29 articles in this collection
Written by Alexis Lee and Eric deLima Rubb
Product FAQs

What is a "share"?

"Shares" and "Engagements" are sometimes used to mean the same thing. But that's not quite right. Here, we define exactly what a "share" is.
Written by Alexis Lee
Updated this week

What is a "Facebook Engagement"?

Information on what is calculated in Facebook statistics.
Written by Alexis Lee
Updated over a week ago

What is a "Reddit Engagement"?

Information on what is calculated in Reddit statistics.
Written by Alexis Lee
Updated over a week ago

What is an "Evergreen Score"?

Written by Eric deLima Rubb
Updated this week

What social networks does BuzzSumo monitor?

A list of the major social channels BuzzSumo tracks.
Written by Eric deLima Rubb
Updated over a week ago

Does BuzzSumo monitor Instagram content?

Information about Instagram data in BuzzSumo.
Written by Eric deLima Rubb
Updated over a week ago

Why does BuzzSumo display different engagement counts from my social plug-in?

Information on how we calculate engagement and shares.
Written by Eric deLima Rubb
Updated over a week ago

How do I find results in other languages?

BuzzSumo indexes content from hundreds of thousands of global sources. Here's how to find results in your language.
Written by Eric deLima Rubb
Updated over a week ago

How can I find an influencer's email address?

Information on reaching out to Influencers in BuzzSumo.
Written by Eric deLima Rubb
Updated over a week ago

What is the difference between Alerts and Mentions?

An alert is a set of terms BuzzSumo will crawl the web to find. Mentions are matches we discover.
Written by Alexis Lee
Updated over a week ago

Does BuzzSumo provide sentiment analysis?

BuzzSumo does not currently offer a sentiment analysis feature.
Written by Eric deLima Rubb
Updated over a week ago

Why is the Author not showing up for my article?

How to make sure we correctly identify the person who wrote your content.
Written by Eric deLima Rubb
Updated over a week ago

Why can't I find my content in BuzzSumo?

Can't find an article in our database? Here are a few common reasons why.
Written by Eric deLima Rubb
Updated over a week ago

How does BuzzSumo find the published date for content?

Information on how we find the date an article was published.
Written by Alexis Lee
Updated over a week ago

Why am I not getting any results in my Trending Feed?

Trending feeds are designed to show you articles driving a lot of shares quickly.
Written by Eric deLima Rubb
Updated over a week ago

Why isn't my Facebook page showing up in BuzzSumo?

Information on how we crawl Facebook pages.
Written by Eric deLima Rubb
Updated over a week ago