FAQs and Troubleshooting

The most commonly asked questions across BuzzSumo.

Eric deLima Rubb avatar Alexis Lee avatar Carmel Anderson avatar
31 articles in this collection
Written by Eric deLima Rubb, Alexis Lee, and Carmel Anderson
General FAQs

How can I contact the BuzzSumo team?

Information on how to get in touch with us.
Eric deLima Rubb avatar
Written by Eric deLima Rubb
Updated over a week ago

What languages does BuzzSumo support?

BuzzSumo accepts all languages within our search fields.
Eric deLima Rubb avatar
Written by Eric deLima Rubb
Updated over a week ago

Does BuzzSumo have an API?

Yes, BuzzSumo offers monthly API subscriptions.
Eric deLima Rubb avatar
Written by Eric deLima Rubb
Updated over a week ago

Can BuzzSumo be integrated with other platforms?

A list of ways you can integrate BuzzSumo's data into your own applications.
Eric deLima Rubb avatar
Written by Eric deLima Rubb
Updated over a week ago

Why can’t I export data on the free trial?

Exporting data is only available for paid plans.
Eric deLima Rubb avatar
Written by Eric deLima Rubb
Updated over a week ago

Do you offer discounts for nonprofits?

BuzzSumo proudly provides special pricing for registered nonprofits and charities.
Eric deLima Rubb avatar
Written by Eric deLima Rubb
Updated over a week ago

How do I cancel my free trial?

Is BuzzSumo not the right fit? Here's how to cancel your trial.
Alexis Lee avatar
Written by Alexis Lee
Updated over a week ago

What is the BuzzSumo Chrome Extension?

Check the share counts of any article while browsing the web.
Alexis Lee avatar
Written by Alexis Lee
Updated over a week ago

Do you offer a free version of BuzzSumo?

BuzzSumo offers a limited free plan that provides users with basic content and influencer search capabilities.
Alexis Lee avatar
Written by Alexis Lee
Updated over a week ago

How can I submit a feature request?

We love feedback! Send us your ideas for how we can improve our product.
Eric deLima Rubb avatar
Written by Eric deLima Rubb
Updated over a week ago

Do you offer an affiliate program?

Eric deLima Rubb avatar
Written by Eric deLima Rubb
Updated over a week ago
Product FAQs

What is a "share"?

"Shares" and "Engagements" are sometimes used to mean the same thing. But that's not quite right. Here, we define exactly what a "share" is.
Alexis Lee avatar
Written by Alexis Lee
Updated over a week ago

What is a "Facebook Engagement"?

Information on what is calculated in Facebook metrics.
Alexis Lee avatar
Written by Alexis Lee
Updated over a week ago

What is a "Reddit Engagement"?

Information on what is calculated in Reddit metrics..
Alexis Lee avatar
Written by Alexis Lee
Updated over a week ago

What is an "Evergreen Score"?

Information on how BuzzSumo calculates the "evergreen" quality of content.
Eric deLima Rubb avatar
Written by Eric deLima Rubb
Updated over a week ago

What social channels does BuzzSumo monitor?

A list of the major social channels BuzzSumo tracks in our Content and Influencer tools.
Eric deLima Rubb avatar
Written by Eric deLima Rubb
Updated over a week ago

Does BuzzSumo monitor Instagram content?

Information about Instagram data in BuzzSumo.
Eric deLima Rubb avatar
Written by Eric deLima Rubb
Updated over a week ago

Why does BuzzSumo display different engagement counts from my social plug-in?

Information on how we calculate engagement and shares.
Eric deLima Rubb avatar
Written by Eric deLima Rubb
Updated over a week ago

How do I find results in other languages?

BuzzSumo indexes content from hundreds of thousands of global sources. Here's how to find results in your language.
Eric deLima Rubb avatar
Written by Eric deLima Rubb
Updated over a week ago

How can I find an influencer's email address?

Information on reaching out to Influencers in BuzzSumo.
Eric deLima Rubb avatar
Written by Eric deLima Rubb
Updated over a week ago

What is the difference between Alerts and Mentions?

An alert is a set of terms BuzzSumo will crawl the web to find. Mentions are matches we discover.
Alexis Lee avatar
Written by Alexis Lee
Updated over a week ago

Does BuzzSumo provide sentiment analysis?

BuzzSumo does not currently offer a sentiment analysis feature.
Eric deLima Rubb avatar
Written by Eric deLima Rubb
Updated over a week ago

Why is the Author not showing up for my article?

How to make sure we correctly identify the person who wrote your content.
Eric deLima Rubb avatar
Written by Eric deLima Rubb
Updated over a week ago

Why can't I find my content in BuzzSumo?

Can't find an article in our database? Here are a few common reasons why.
Eric deLima Rubb avatar
Written by Eric deLima Rubb
Updated over a week ago

How does BuzzSumo find the published date for content?

Information on how we find the date an article was published.
Alexis Lee avatar
Written by Alexis Lee
Updated over a week ago

Why am I not getting any results in my Trending Feed?

Trending feeds are designed to show you articles driving a lot of shares quickly.
Eric deLima Rubb avatar
Written by Eric deLima Rubb
Updated over a week ago

Why isn't my Facebook page showing up in BuzzSumo?

Information on how we crawl Facebook pages.
Eric deLima Rubb avatar
Written by Eric deLima Rubb
Updated over a week ago