FAQs and Troubleshooting

How do I sign up for a free trial?

Test BuzzSumo for free for 7 days/100 searches. No credit card required.

Written by Eric deLima Rubb
Updated over a week ago

How can I contact the BuzzSumo team?

Information on how to get in touch with us.

Written by Eric deLima Rubb
Updated over a week ago

What languages does BuzzSumo support?

BuzzSumo accepts all languages within our search fields.

Written by Eric deLima Rubb
Updated over a week ago

Does BuzzSumo comply with GDPR?

The EU adopted the General Data Protection Regulation (“GDPR”) on 25 May 2018. Here is how BuzzSumo is complying with the new regulations.

Written by Eric deLima Rubb
Updated over a week ago

Does BuzzSumo have an API?

Yes, BuzzSumo offers monthly API subscriptions.

Written by Eric deLima Rubb
Updated over a week ago

Can BuzzSumo be integrated with other platforms?

A list of ways you can integrate BuzzSumo's data into your own applications.

Written by Eric deLima Rubb
Updated over a week ago

Why can’t I export data on the free trial?

Exporting data is only available for paid plans.

Written by Eric deLima Rubb
Updated over a week ago

Do you offer discounts for nonprofits?

BuzzSumo proudly provides special pricing for registered nonprofits and charities.

Written by Eric deLima Rubb
Updated over a week ago

How do I cancel my free trial?

Is BuzzSumo not the right fit? Here's how to cancel your trial.

Written by Matthew Rayson
Updated over a week ago

What is the BuzzSumo Chrome Extension?

Check the share counts of any article while browsing the web.

Written by Matthew Rayson
Updated over a week ago

How can I submit a feature request?

We love feedback! Send us your ideas for how we can improve our product.

Written by Eric deLima Rubb
Updated over a week ago

Do you offer an affiliate program?

Written by Eric deLima Rubb
Updated over a week ago

What is a "share"?

"Shares" and "Engagements" are sometimes used to mean the same thing. But that's not quite right. Here, we define exactly what a "share" is.

Written by Matthew Rayson
Updated over a week ago

What is a "Facebook Engagement"?

Information on what is calculated in Facebook metrics.

Written by Matthew Rayson
Updated over a week ago

What is a "Reddit Engagement"?

Information on what is calculated in Reddit metrics..

Written by Matthew Rayson
Updated over a week ago

What is an "Evergreen Score"?

Information on how BuzzSumo calculates the "evergreen" quality of content.

Written by Eric deLima Rubb
Updated over a week ago

What social channels does BuzzSumo monitor?

A list of the major social channels BuzzSumo tracks in our Content and Influencer tools.

Written by Eric deLima Rubb
Updated over a week ago

Does BuzzSumo monitor Instagram content?

Information about Instagram data in BuzzSumo.

Written by Eric deLima Rubb
Updated over a week ago

Why does BuzzSumo display different engagement counts from my social plug-in?

Information on how we calculate engagement and shares.

Written by Eric deLima Rubb
Updated over a week ago

How do I find results in other languages?

BuzzSumo indexes content from hundreds of thousands of global sources. Here's how to find results in your language.

Written by Eric deLima Rubb
Updated over a week ago

How can I find an influencer's email address?

Information on reaching out to Influencers in BuzzSumo.

Written by Eric deLima Rubb
Updated over a week ago

What is the difference between Alerts and Mentions?

An alert is a set of terms BuzzSumo will crawl the web to find. Mentions are matches we discover.

Written by Matthew Rayson
Updated over a week ago

Does BuzzSumo provide sentiment analysis?

BuzzSumo does not currently offer a sentiment analysis feature.

Written by Eric deLima Rubb
Updated over a week ago

Why is the Author not showing up for my article?

How to make sure we correctly identify the person who wrote your content.

Written by Eric deLima Rubb
Updated over a week ago

Why can't I find my content in BuzzSumo?

Can't find an article in our database? Here are a few common reasons why.

Written by Eric deLima Rubb
Updated over a week ago

How does BuzzSumo find the published date for content?

Information on how we find the date an article was published.

Written by Matthew Rayson
Updated over a week ago

Why am I not getting any results in my Trending Feed?

Trending feeds are designed to show you articles driving a lot of shares quickly.

Written by Eric deLima Rubb
Updated over a week ago

Why isn't my Facebook page showing up in BuzzSumo?

Information on how we crawl Facebook pages.

Written by Eric deLima Rubb
Updated over a week ago

How much does BuzzSumo cost?

Where to find information on our pricing, plans, and features.

Written by Eric deLima Rubb
Updated over a week ago

Can I customize my plan?

Information about customizations, add-ons, and a la carte plans.

Written by Eric deLima Rubb
Updated over a week ago