BuzzSumo Knowledge Base
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FAQs and Troubleshooting
FAQs and Troubleshooting
The most commonly asked questions across BuzzSumo.
30 articles in this collection
Written by
Alexis Lee
and
Eric deLima Rubb
Does BuzzSumo comply with GDPR?
The EU adopted the General Data Protection Regulation (“GDPR”) on 25 May 2018. Here is how BuzzSumo is complying with the new regulations.
Written by
Eric deLima Rubb
Updated over a week ago
How do I sign up for a free trial?
Test BuzzSumo for free for 7 days/100 searches. No credit card required.
Written by
Eric deLima Rubb
Updated over a week ago
General FAQs
How can I contact the BuzzSumo team?
Information on how to get in touch with us.
Written by
Eric deLima Rubb
Updated over a week ago
What languages does BuzzSumo support?
BuzzSumo accepts all languages within our search fields.
Written by
Eric deLima Rubb
Updated over a week ago
Does BuzzSumo have an API?
Yes, BuzzSumo offers monthly API subscriptions.
Written by
Eric deLima Rubb
Updated over a week ago
Can BuzzSumo be integrated with other platforms?
A list of ways you can integrate BuzzSumo's data into your own applications.
Written by
Eric deLima Rubb
Updated over a week ago
Why can’t I export data on the free trial?
Exporting data is only available for paid plans.
Written by
Eric deLima Rubb
Updated over a week ago
Do you offer discounts for nonprofits?
BuzzSumo proudly provides special pricing for registered nonprofits and charities.
Written by
Eric deLima Rubb
Updated over a week ago
How do I cancel my free trial?
Is BuzzSumo not the right fit? Here's how to cancel your trial.
Written by
Alexis Lee
Updated over a week ago
What is the BuzzSumo Chrome Extension?
Check the share counts of any article while browsing the web.
Written by
Alexis Lee
Updated over a week ago
How can I submit a feature request?
We love feedback! Send us your ideas for how we can improve our product.
Written by
Eric deLima Rubb
Updated over a week ago
Do you offer an affiliate program?
Written by
Eric deLima Rubb
Updated over a week ago
Product FAQs
What is a "share"?
"Shares" and "Engagements" are sometimes used to mean the same thing. But that's not quite right. Here, we define exactly what a "share" is.
Written by
Alexis Lee
Updated over a week ago
What is a "Facebook Engagement"?
Information on what is calculated in Facebook metrics.
Written by
Alexis Lee
Updated over a week ago
What is a "Reddit Engagement"?
Information on what is calculated in Reddit metrics..
Written by
Alexis Lee
Updated over a week ago
What is an "Evergreen Score"?
Information on how BuzzSumo calculates the "evergreen" quality of content.
Written by
Eric deLima Rubb
Updated over a week ago
What social channels does BuzzSumo monitor?
A list of the major social channels BuzzSumo tracks in our Content and Influencer tools.
Written by
Eric deLima Rubb
Updated over a week ago
Does BuzzSumo monitor Instagram content?
Information about Instagram data in BuzzSumo.
Written by
Eric deLima Rubb
Updated over a week ago
Why does BuzzSumo display different engagement counts from my social plug-in?
Information on how we calculate engagement and shares.
Written by
Eric deLima Rubb
Updated over a week ago
How do I find results in other languages?
BuzzSumo indexes content from hundreds of thousands of global sources. Here's how to find results in your language.
Written by
Eric deLima Rubb
Updated over a week ago
How can I find an influencer's email address?
Information on reaching out to Influencers in BuzzSumo.
Written by
Eric deLima Rubb
Updated over a week ago
What is the difference between Alerts and Mentions?
An alert is a set of terms BuzzSumo will crawl the web to find. Mentions are matches we discover.
Written by
Alexis Lee
Updated over a week ago
Does BuzzSumo provide sentiment analysis?
BuzzSumo does not currently offer a sentiment analysis feature.
Written by
Eric deLima Rubb
Updated over a week ago
Why is the Author not showing up for my article?
How to make sure we correctly identify the person who wrote your content.
Written by
Eric deLima Rubb
Updated over a week ago
Why can't I find my content in BuzzSumo?
Can't find an article in our database? Here are a few common reasons why.
Written by
Eric deLima Rubb
Updated over a week ago
How does BuzzSumo find the published date for content?
Information on how we find the date an article was published.
Written by
Alexis Lee
Updated over a week ago
Why am I not getting any results in my Trending Feed?
Trending feeds are designed to show you articles driving a lot of shares quickly.
Written by
Eric deLima Rubb
Updated over a week ago
Why isn't my Facebook page showing up in BuzzSumo?
Information on how we crawl Facebook pages.
Written by
Eric deLima Rubb
Updated over a week ago
Account and Billing FAQs
How much does BuzzSumo cost?
Where to find information on our pricing, plans, and features.
Written by
Eric deLima Rubb
Updated over a week ago
Can I customize my plan?
Information about customizations, add-ons, and a la carte plans.
Written by
Eric deLima Rubb
Updated over a week ago